# Ticket

id: cmnsfcws900s6qthi4kf2t291
userId: cmnsfcwgo0026qthibvkv7d8c
subject: Internet connection is very slow
status: IN_PROGRESS
priority: HIGH
assignedTo: cmnsfcwg8001mqthioku8q5wn
description:
  My internet speed has been extremely slow for the past 3 days. I am getting only 1-2 Mbps instead of my plan's 10 Mbps. Please look into this urgently.


id: cmnsfcwsa00s8qthimdzkrnyi
userId: cmnsfcwgs002oqthi9jin2f5g
subject: No internet access since yesterday
status: OPEN
priority: URGENT
assignedTo: cmnsfcwg5001cqthi8chcg0bi
description:
  I have had no internet connectivity since yesterday evening. The ONT light is blinking red. I have tried restarting the router but nothing changed.


id: cmnsfcwsb00saqthir8m2u7jv
userId: cmnsfcwgo0025qthi92v56bfh
subject: Billing discrepancy in last invoice
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg5001gqthi8vzbxh5y
description:
  I was charged $45 for the last month but my plan is $25 (Home 20Mbps). Please correct the invoice amount.


id: cmnsfcwsb00scqthi71slesst
userId: cmnsfcwgr002iqthiv45k1mul
subject: Request for plan upgrade
status: OPEN
priority: LOW
assignedTo: cmnsfcwg8001mqthioku8q5wn
description:
  I would like to upgrade from Home 10Mbps to Home 50Mbps plan. Please let me know the process and any additional charges.


id: cmnsfcwsc00seqthi4fiufyuk
userId: cmnsfcwgp002aqthig50grf50
subject: Intermittent connection drops
status: IN_PROGRESS
priority: HIGH
assignedTo: cmnsfcwg5001cqthi8chcg0bi
description:
  My connection drops every 10-15 minutes and reconnects automatically. This is affecting my work from home schedule. Started happening 2 days ago.


id: cmnsfcwsd00sgqthid9311eoz
userId: cmnsfcwgx002yqthisja56cdu
subject: Router configuration help needed
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg8001mqthioku8q5wn
description:
  I just got a new router and need help configuring it for the fiber connection. My PPPoE credentials are not working.


id: cmnsfcwse00siqthi7og4dsx5
userId: cmnsfcwh10038qthidsezon8p
subject: Payment confirmation not received
status: RESOLVED
priority: MEDIUM
assignedTo: cmnsfcwga001sqthils2c1l68
description:
  I paid my bill via bKash 2 days ago but the invoice still shows as unpaid. Transaction ID: TXN897654. Please update.


id: cmnsfcwse00skqthi8mfcwg4h
userId: cmnsfcwh4003eqthidp7e453o
subject: Request for connection relocation
status: OPEN
priority: LOW
assignedTo: cmnsfcwg7001kqthi7yhzen6f
description:
  I am moving to a new address in Gulshan next month. Can you relocate my connection there? What are the charges for relocation?


id: cmnsfcwsg00smqthib9kcicy5
userId: cmnsfcwgo0028qthia0qhmc3f
subject: High latency during gaming
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg3001aqthi2dgltfn7
description:
  I am experiencing very high ping (200ms+) during online gaming sessions, especially in the evening. Can you optimize routing for game servers?


id: cmnsfcwsg00soqthi0yvqy2ah
userId: cmnsfcwgp002cqthiu36zh9kf
subject: ONT device showing faulty
status: IN_PROGRESS
priority: HIGH
assignedTo: cmnsfcwg8001mqthioku8q5wn
description:
  My ONT device keeps restarting randomly and the PON light keeps blinking. I suspect the hardware is faulty and needs replacement.


id: cmnsfcwsh00sqqthidv6l26pt
userId: cmnsfcwgr002gqthiurxy65l7
subject: Need static IP for CCTV
status: RESOLVED
priority: LOW
assignedTo: cmnsfcwg9001oqthiyq11rjvj
description:
  I want to set up remote monitoring for my CCTV system and need a static IP address. Is this possible with my current plan?


id: cmnsfcwsi00ssqthi5tekxs9f
userId: cmnsfcwgy0030qthivmhxrww0
subject: Speed test shows incorrect results
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg9001oqthiyq11rjvj
description:
  Speed tests consistently show lower speeds than my subscribed plan. Getting 8Mbps on a 20Mbps plan. Already tried different speed test servers.


id: cmnsfcwsk00suqthi8fipl5zr
userId: cmnsfcwh00036qthig4gpr5r9
subject: Account access issue
status: RESOLVED
priority: HIGH
assignedTo: cmnsfcwg5001gqthi8vzbxh5y
description:
  I am unable to login to the customer portal. It says my account is locked. Please help me regain access to my account.


id: cmnsfcwsl00swqthi36nu0ip8
userId: cmnsfcwh5003gqthic197c4o8
subject: WiFi coverage is very weak
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg3001aqthi2dgltfn7
description:
  The WiFi signal from the provided router barely reaches my bedroom. Can you provide a WiFi extender or replace the router with a better one?


id: cmnsfcwsm00syqthilh6ggnpq
userId: cmnsfcwhe0046qthil9uzmqw2
subject: Request for temporary connection suspension
status: CLOSED
priority: LOW
assignedTo: cmnsfcwg3001aqthi2dgltfn7
description:
  I will be traveling abroad for 2 months. Can I temporarily suspend my connection and resume it when I return? Will I be charged during suspension?


id: cmnsfcwsn00t0qthiqfe0l1um
userId: cmnsfcwhj004kqthie4q9wyzh
subject: Frequent DNS resolution failures
status: OPEN
priority: HIGH
assignedTo: cmnsfcwg3001aqthi2dgltfn7
description:
  Many websites fail to load with DNS errors. I have to refresh multiple times. Using Google DNS as a workaround currently. Please fix the default DNS.


id: cmnsfcwso00t2qthi4ebuyvwg
userId: cmnsfcwhg004aqthinwqpcrie
subject: Duplicate invoice generated
status: RESOLVED
priority: MEDIUM
assignedTo: cmnsfcwg5001iqthi3e1ggmmx
description:
  I received two invoices for the same billing period (November). Invoice numbers INV-202411-0045 and INV-202411-0089. Please cancel the duplicate.


id: cmnsfcwso00t4qthi35mmpm34
userId: cmnsfcwhh004eqthipw0sf68y
subject: VPN connection issues
status: IN_PROGRESS
priority: HIGH
assignedTo: cmnsfcwg8001mqthioku8q5wn
description:
  I cannot connect to my corporate VPN through the ISP connection. It was working fine until last week. Other VPNs also seem blocked.


id: cmnsfcwsp00t6qthi6spzmdh4
userId: cmnsfcwgr002kqthi7ab82u81
subject: New connection application
status: OPEN
priority: MEDIUM
assignedTo: cmnsfcwg3001aqthi2dgltfn7
description:
  I want to apply for a new fiber connection at my residence in Uttara, Sector 7. Please guide me through the process and timeline.


id: cmnsfcwsp00t8qthiver4d3wv
userId: cmnsfcwgu002qqthi723xdznp
subject: Router keeps overheating
status: OPEN
priority: HIGH
assignedTo: cmnsfcwg5001gqthi8vzbxh5y
description:
  The provided router becomes very hot to touch after a few hours of use and then the connection drops. I think it needs replacement due to overheating.


id: cmnsfcwsp00taqthin25cnvom
userId: cmnsfcwgu002sqthi50jfvbfk
subject: Feedback: Great service!
status: CLOSED
priority: LOW
assignedTo: cmnsfcwg7001kqthi7yhzen6f
description:
  Just wanted to say thank you for the excellent service. The connection has been rock solid and speeds are consistent. Keep up the good work!


id: cmnsfcwsq00tcqthio8imlqwr
userId: cmnsfcwhf0048qthi2gmnl5gk
subject: Need bill in different name
status: OPEN
priority: LOW
assignedTo: cmnsfcwga001sqthils2c1l68
description:
  The bill is generated under my previous name. I have recently changed my name legally. How can I update the billing name?


# TicketReply

id: cmnsfcwsq00teqthi9ckzss0v
ticketId: cmnsfcws900s6qthi4kf2t291
userId: cmnsfcwg9001oqthiyq11rjvj
message:
  We are looking into this issue. A technician has been assigned and will visit your location within 24 hours.


id: cmnsfcwss00tkqthic19jc6ih
ticketId: cmnsfcwsa00s8qthimdzkrnyi
userId: cmnsfcwg5001gqthi8vzbxh5y
message:
  Thank you for your patience. The issue has been identified as a fiber cut in your area. Repair work is underway.


id: cmnsfcwss00tmqthiq5cej87m
ticketId: cmnsfcwsb00saqthir8m2u7jv
userId: cmnsfcwg8001mqthioku8q5wn
message:
  We have verified your payment. The invoice status has been updated to PAID. Sorry for the inconvenience.


id: cmnsfcwss00toqthib66gf8kp
ticketId: cmnsfcwsb00saqthir8m2u7jv
userId: cmnsfcwgo0025qthi92v56bfh
message:
  Thank you for looking into this. Please let me know if you need any additional information from my side.


id: cmnsfcwst00tqqthi0nr0b32n
ticketId: cmnsfcwsb00scqthi71slesst
userId: cmnsfcwg3001aqthi2dgltfn7
message:
  Your plan upgrade request has been processed. The new plan will be effective from your next billing cycle.


id: cmnsfcwsv00tyqthixlztuv6w
ticketId: cmnsfcwsd00sgqthid9311eoz
userId: cmnsfcwg8001mqthioku8q5wn
message:
  The router configuration guide has been sent to your email. Please follow the steps carefully. Let us know if you need further assistance.


id: cmnsfcwsw00u2qthi73pgmyor
ticketId: cmnsfcwse00siqthi7og4dsx5
userId: cmnsfcwga001sqthils2c1l68
message:
  We have replaced your ONT device. The new device has been provisioned and activated. Please check your connection now.


id: cmnsfcwsy00u8qthielggialu
ticketId: cmnsfcwse00skqthi8mfcwg4h
userId: cmnsfcwg5001cqthi8chcg0bi
message:
  Your static IP has been configured. The IP address is 103.xx.xx.xx. You can now use it for your CCTV remote access.


id: cmnsfcwt000ueqthidovtfvyl
ticketId: cmnsfcwsg00smqthib9kcicy5
userId: cmnsfcwga001sqthils2c1l68
message:
  This issue has been resolved from our end. The DNS servers have been updated. Please restart your router and try again.


id: cmnsfcwt200ukqthi4t0mr2ys
ticketId: cmnsfcwsg00soqthi0yvqy2ah
userId: cmnsfcwg5001iqthi3e1ggmmx
message:
  Your connection relocation request has been noted. A survey team will visit your new address next week to assess feasibility.


# WhatsAppLog

id: cmnsfcwwd013oqthicvxq35tn
phoneNumber: 01935206754
template: invoice_reminder
status: SENT
message:
  Your NetBD invoice INV-202411-0023 of ৳1,575 is due on Dec 15, 2024. Please pay on time to avoid late fees.


id: cmnsfcwwd013rqthitfc9oat8
phoneNumber: 01886885533
template: overdue_notice
status: DELIVERED
message:
  Your NetBD invoice INV-202410-0156 of ৳2,362 has been overdue for 15 days. A late fee of ৳47 has been applied. Please pay immediately.


id: cmnsfcwwe013uqthi6avp088d
phoneNumber: 01873359247
template: ticket_resolved
status: DELIVERED
message:
  Your support ticket #TK-0042 has been resolved. If you're satisfied with the resolution, no further action is needed.


id: cmnsfcwwd013sqthiddilxvdw
phoneNumber: 01837309786
template: suspension_notice
status: PENDING
response: Message delivered successfully
message:
  Your connection has been suspended due to non-payment. Please clear your dues to reactivate. Call 8888-0001 for assistance.


id: cmnsfcwwe013tqthiio5w7bdw
phoneNumber: 01858771731
template: promotional
status: FAILED
message:
  Happy New Year from NetBD! We appreciate your continued trust. Use code NET2025 for 5% discount on annual plans.


id: cmnsfcwwg013zqthikrbejd0w
phoneNumber: 01798392255
template: maintenance_notice
status: DELIVERED
message:
  Scheduled maintenance notice: There will be a brief downtime on Dec 25, 2024 from 2:00 AM to 4:00 AM for network upgrades.


id: cmnsfcwwe013vqthishum6el9
phoneNumber: 01916402753
template: welcome
status: FAILED
message:
  Welcome to NetBD! Your fiber connection has been activated. Plan: Home 20Mbps. Enjoy blazing fast internet!


id: cmnsfcwwf013yqthilo7dd6aa
phoneNumber: 01733061681
template: plan_upgrade
status: PENDING
message:
  Great news! Your plan has been upgraded from Home 10Mbps to Home 50Mbps. The new plan is effective immediately.


